12 May 2020 - Latest Update

As of Friday 8th May 2020, the Australian Health Protection Principal Committee (AHPPC) now recommends that dental practices move back to Level 1 restrictions.

This means we are now able to perform all dental procedures, including:

However, we will still need to defer your appointment if you fall under any of the below categories:

  • you are experiencing any symptoms of COVID-19, such as fever, cough, sore throat
  • you have been in recent close contact to a COVID-19 positive case
  • you are awaiting your COVID-19 test results.

We will continue to undertake precautionary measures, which include

  • All dental visits will be by-appointment only to appropriately screen and triage all patients
  • Screening questions before every appointment
  • Staggering of appointment times to minimize patient contact in the waiting room
  • Recommending that patients attend alone or with minimal accompanying persons
  • Alcohol hand sanitizer on arrival and prior to leaving the clinic
  • Peroxide mouth rinse prior to dental examination/ procedures

It has been a challenging few weeks for everyone and we hope that the low number of new cases within Australia will continue. However, the COVID-19 situation is still extremely dynamic and so there is the possibility that we will be moved back to Level 2 or even Level 3 restrictions at a moment’s notice. We ask that you all be vigilant in hand-washing and keep up with social distancing. We would also like to thank everyone for their continued support and we will keep updating with any changes!

Sincerely,

Dr Jess and the MDC team


21 April 2020

Following the National Cabinet meeting today, the Australian Health Protection Principal Committee (AHPPC) now recommends that dental practices move back to Level 2 restrictions from Monday 27th April 2020.

With the health of our staff, patients and the community in mind, we will continue to implement our strict screening protocols and additional precautionary measures. However, the easing of restrictions has meant that we can now perform more procedures, such as:

Procedures that generate large amounts of aerosol such as dental cleaning and surgical extractions will continue to be deferred.

Our extra precautionary measures will continue, and they include:

  • All dental visits will be by appointment only to appropriately screen and triage all patients
  • Screening questions before every appointment - if you have any flu-like symptoms or if you have had close contact with a confirmed COVID-19 case, please delay your dental treatment
  • Staggering of appointment times to minimize patient contact in the waiting room
  • Recommending that patients attend alone or with minimal accompanying persons
  • Alcohol hand sanitizer on arrival and prior to leaving the clinic
  • Peroxide mouth rinse prior to dental examination/ procedures
  • Increased use of rubber dam to minimize aerosol generation

We do not know when we will be able to move back to Level 1/no restrictions, nor do we know if we may be forced to go up to Level 3 restrictions again. But we would like to thank everyone for their continued support and we will keep updating as soon as anything changes!

As usual, please call/email/contact us if you would like to make an appointment or if you have any questions

Sincerely,

Dr Jess and the MDC team


20 April 2020

Hope everyone is keeping safe! We are still under Level 3 restrictions (as below) but we are available for emergencies.

Here’s a little video by Dr Jess showing the importance of washing your hands for at least 20 seconds!


28 March 2020

The Australian Health Protection Principal Committee (AHPPC) has now recommended that all dental practices implement Level 3 restrictions. This means that dental practitioners must limit treatment to urgent care, particularly limiting treatment which generates large quantities of aerosols. Because of this, we are now only seeing emergency patients by appointment only.

Urgent dental treatment includes:

  • severe dental pain, usually affecting sleep
  • abscess or infection within the mouth
  • dental trauma from accidents causing teeth to be knocked out/ moved from their original position/ tooth fracture
  • medically necessary dental treatment prior to medical/surgical procedures that cannot be delayed

If you have a dental emergency:

  • please call us on (02) 9098 6990 or email us at reception@mascotdentalclinic.com.au. If no one answers, please leave a message. All phone calls/emails will be monitored and replied to as soon as possible.
  • as per Level 3 restrictions, please do not show up without an appointment.
  • Our staff will assess you over the phone and determine if you should come in for a dental appointment.
  • At that appointment, the dentist will determine if they are able to treat you or if we need to defer treatment.

Although the treatments we can provide have been restricted for the time being, please know that we are still here to help care for your oral health. If you have a dental issue and you are unsure if it is an emergency, please still call/ email/ contact us. Our phones and emails are continually monitored, and we will reply to you as soon as we can.


21 March 2020

We at Mascot Dental Clinic are closely monitoring the ongoing coronavirus (COVID-19) outbreak and would like to provide you with an update in regards to the precautionary measures we are undertaking. The health, safety and well-being of our staff, patients and community is our top priority.

Mascot Dental Clinic is open and will continue to be open so long as there is no enforced lockdown. We understand that dental problems can occur regardless of the global situation and so we will be open for as long as possible. However, to remain in a position to help our patients through this challenging time, we are implementing significant steps to stay open. We ask that you be patient with us through these difficult times.

  • We ask that if you have travelled overseas in the past 14 days, if you feel unwell or have had any contact with a confirmed or suspected case of COVID-19 in the past 14 days, please call and reschedule your appointment. If you have any urgent dental problems, please call us on 9098 6990 or email reception@mascotdentalclinic.com.au
  • We will attempt to stagger appointment times to minimize patient contact in the waiting room and to allow sufficient time between appointments to adequately clean the waiting area.
  • We recommend that you attend alone or only bring minimal accompanying persons.
  • On arrival and prior to leaving, please use the provided alcohol-based hand sanitiser and rub your hands for at least 20 seconds.
  • We are a QIP Accredited Practice, which means that we already adhere to strict hand hygiene and infection control procedures. All dental instruments are either single-use, disinfected or sterilized by autoclave and surfaces are wiped using appropriate TGA-approved, hospital-grade disinfectants. We are now increasing our cleaning frequency in the waiting room and reception areas, with particular attention to all door handles, EFTPOS/HICAPS machines and other high traffic areas.
  • On the advice from the Australian Dental Association, we will also undertake the following steps for routine dental treatment where appropriate:
    • use rubber dam where possible to decrease possible exposure to infectious agents
    • use high-speed evacuation for dental procedures that produce an aerosol
    • mouth rinse with an anti-microbial solution such as hydrogen peroxide, chlorhexidine or essential oil rinse prior to dental treatment

We thank you for your continued support and understanding during this time. We are confident we have the appropriate processes and measures in place and will continue to monitor the situation and update you if there are any changes to our operations.

Sincerely,

Dr Jess & the MDC Team